PSC- 495 Action Research Project Entire Course
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Topic
1 DQ1
Describe
the problem you are focusing on for your action research project. Discuss your
motivation for addressing this problem in terms of why it is significant to the
organization and how achieving the proposed change would produce positive
results for the business, its employees, and customers.
Topic
1 DQ2
Share
the problem you will focus on for your action research project. Identify two or
three ethical issues that could be connected to resolving the problem and
explain how you would address each issue as your work to solve it. When
replying to peers, identify additional ethical issues and provide new
suggestions and resources that could be used to address the identified ethical
issues associated with the problem.
Topic
2 DQ1
Discuss
the value and use of quantitative and qualitative research and data in
business. Articulate the difference between the two types of research and
provide specific examples of when each would be valuable in addressing problems
within a business setting
Topic
2 DQ 2
Create a
table that summarizes the research you conducted in order to complete the Topic
2 assignment. In the table, briefly describe each type of research completed
and indicate whether it was qualitative or quantitative research. In your post,
discuss specific challenges you encountered in conducting your research. When
posting to peers, provide suggestions for addressing the challenges they
describe, including relevant links to useful resources or articles.
Topic
3 DQ 1
Discuss
the pros and cons of completing a stakeholder analysis. In your discussion,
explain why stakeholder analysis is an important step in the action research
process and what could happen if this step is eliminated or completed
insufficiently.
Topic
3 DQ 2
Based
upon your stakeholder analysis, identify what you think will be the greatest
potential roadblock you will encounter from stakeholders? Summarize the issue
and discuss ideas you have for addressing it in a proactive manner. In your
posts to peers, provide additional ideas about addressing stakeholder
roadblocks, including personal experience and links to relevant resources.
Topic
4 DQ1
Discuss
the use of the problem solutions matrix in helping you select the solution you
believe will best address the organizational problem you have identified. Did
you select the solution based primarily upon the solutions score, or did other
factors influence which solution was selected? Explain all factors considered
in your selection and the role that your research and stakeholder analysis
played in the problem solution selection.
Topic
4 DQ2
On the
“Problem Solutions Matrix,” the category “Customer Importance” received twice
the weight of all other categories. Using what you learned from the Topic
Materials, discuss the relative importance of this criterion. For the problem
you are addressing, do you think this weighting was appropriate? Are there
additional criteria that should have had greater weight? Would you have added
other criteria specific to your problem? If so, what are they and why are they
important in selecting a potential solution?
Topic
5 DQ1
Ensuring
that data is summarized in a way that is useful to readers is an important part
of effectively communicating your research findings. In the Main Forum, post
the graphs and charts you created in the Topic 2 assignment so your peers can
provide you with feedback about the clarity of the content being conveyed. In
posts to two of your peers, provide specific feedback about how the research
findings are visually presented. Refer back to the Chapter 10 textbook content
to provide specific feedback and suggestions for improving the visual data
representations.
Topic
5 DQ2
In the
Main Forum, post a rough draft of the “Implementation Methods” section of the
business proposal. In posts to two of your peers, provide feedback about the
strategies that were outlined to implement the problem solution. Anticipate
specific questions various stakeholders might have about the implementation of
the solution and provide your peers with suggestions for addressing these
questions and concerns in writing in the “Implementation Methods” section of
the business proposal.
Topic
6 DQ 1
Using
what you have learned in the Topic Materials, discuss what you believe to be
the most important aspect of change management as it relates to the
implementation of your problem solution. Provide specific examples to justify
your opinion and illustrate your ideas.
Topic
6 DQ2
Why is
it important to evaluate the effectiveness of proposed solutions using both
qualitative and quantitative data? Justify your opinion with specific reasons
and examples.
Topic
7 DQ1
In the
textbook reading, you learn about the importance of audience analysis when
making a presentation. Think about the presentation you have created will for
the topic assignment. For your initial topic assignment, you designed a
presentation focused to convincing key stakeholders to sponsor and support your
idea so it can be implemented within your organization. Discuss how the pitch
will need to be modified for other audiences once you have gained support from
stakeholder sponsors. In what ways will your change the presentation when
giving it to those who will be directly affected by the changes you are
proposing? How will the way you approach the audience change? Provide specific
examples to illustrate your ideas.
Topic
7 DQ2
In the
Main Forum, post a link to the YouTube video recording of your Problem Solution
Presentation. Provide at least two of your peers with feedback about how
effectively they were able to present the problem, proposed solution, and plan
for implementing the solution. Discuss your peers’ success is utilizing research
and presentation skills to clearly articulate the information to these key
stakeholders while also identifying their specific call to action.
Topic
8 DQ1
The
Topic Material “How to Get Your Idea Approved” suggests five key techniques for
successfully pitching your idea to key stakeholders, including forming
alliances, preparation, positioning your message for the audience, keeping
information simple, and answering questions with confidence. Which of these
five techniques will be most difficult for you as you work toward problem
solution implementation within your organization? Discuss why a particular
technique may be difficult, and provide your peers with specific ideas for
overcoming obstacles to solution approval and implementation.
Topic
8 DQ2
Based
upon your experience with completing the action research project, what
suggestions would you give to others about implementing an action research
process in order to address an organizational problem? Provide specific
suggestions along with links to relevant resources.
PSC
495 Week 2 Assignment Internal and External Research
Details:
The
purpose of this assignment is to conduct internal and external research to
determine previously attempted solutions and potential solutions that could be implemented
to solve identified problem.
For this
assignment, you will need to create an Excel spreadsheet that summarizes the
data collection you have completed. The spreadsheet should indicate the date on
which particular data were collected, the source of the data collected, the
type of data (qualitative or quantitative), and a one or two sentence summary
of the data findings. Name the Excel spreadsheet as follows:
lastname.firstname.datacollection.xlsx
Please
note that as part of the research process, taking the initiative to speak with
management and then requesting and reviewing business metrics and operations
reports will allow you to find the data you need for the project while also
showing your employer that you can be proactive and use critical thinking to
solve problems within the organization.
Part
1:
The
first step in data collection is to conduct research. You are looking for
specific, measurable data (statistics and numbers) related how the problem is
affecting the organization. This information should be recorded in the form of
a chart or graph that presents the data so key decision makers can see the
“cost” of failing to address the problem. Use the Topic Materials for
assistance with creating Excel graphs and charts that can be used to illustrate
your findings.
Part
2:
Next,
conduct additional research to learn what has already been done to address this
problem within the organization. Ask questions and interview individuals who
assisted with the implementation of previous solutions used to address the
problem. Prior to meeting with individuals, develop a list of questions about
previous solutions. Consider factors such as customer importance, efficiency,
quality, employee satisfaction, and cost effectiveness. You will want to make
sure you ask questions that allow you to gather measurable data and include
information about how successful previous solution options were in addressing
each of the problems. When you have completed your research, the findings
should be summarized using at least one chart or graph that represents the data
you have collected. Use the Topic Materials for assistance with creating Excel
graphs and charts that can be used to illustrate your findings.
Part
3:
The last
step in determining potential solutions is to conduct external research. Using
Internet and industry resources, research ways that other companies have
addressed this issue or one very similar to it. Look for specific information
related to the customer response, efficiency, quality, employee satisfaction,
and cost effectiveness of solutions others have implemented. Find at least five
potential solutions you can consider for solving the problem you have
identified. Your goal in conducting this research is to find practical examples
and measurable data related to how other companies and related industries have
resolved the same problem or one very similar to it. When you have completed
your research, the findings should be summarized using at least one chart or
graph that represents the data you have collected. Use the Topic Materials for
assistance with creating Excel graphs and charts that can be used to illustrate
your findings.
The data
collection Excel spreadsheet and the three data summary charts/graphs you have
created from the research you have conducted should be submitted to your
instructor.
The
three charts/graphs you create will be used again in your Business Proposal
Presentation in Topic 7 and the Final Business Proposal you will submit in
Topic 8.
General
Requirements:
APA
format is required for essays only. Solid academic writing is always expected.
For all assignment delivery options, documentation of sources should be
presented using APA formatting guidelines, which can be found in the APA Style
Guide, located in the Student Success Center.
This
assignment uses a rubric. Please review the rubric prior to beginning the
assignment to become familiar with the expectations for successful completion.
PSC
495 Stakeholder Analysis Summary
Details:
The
purpose of this assignment is to identify key stakeholders within your
organization who are affected by, have influence over, or have an interest in
solving the problem you are attempting to address with your action research
project.
Stakeholder
analysis requires you to examine a number of variables in relation to each
individual or group you have identified. Use the “Stakeholder Analysis”
spreadsheet to record the results of the stakeholder analysis.
In the
analysis, list titles and groups of stakeholders. Do not list names of specific
individuals. It is important to note the role each stakeholder has in the
problem and solving it. Determine whether or not the individual or group has a
negative, indifferent, positive, or very positive predisposition about the
problem.
Within
the “Stakeholder Analysis” spreadsheet is a tab labeled “Current-State Matrix.”
Study the terminology related to influence and support and think about how each
block describes the feelings a stakeholder may have about the problem and
proposed solution. For example, there may be a group or individual that has a
high degree of support in regard to solving the problem. If you know that
person or group also has a high level of influence in how the problem is
solved, it is important to think about how you will approach this person or
group in terms of seeking information and presenting potential solutions.
Taking time to rank the level of influence and support for each stakeholder is
critical as you proceed because it may have a large role in determining whether
or not specific problem solutions can be and are implemented.
Take the
time necessary to conduct research that will help you determine possible
stakeholder reactions and issues related to potential solutions. Think about
the motivation, drivers, and expectations of exchange for each stakeholder, the
problem, and the proposed solutions. Finally, consider the role of the
stakeholder, including when the stakeholder needs to be involved in the change
effort, any stakeholder management activities, and stakeholder deliverables and
timelines. If a stakeholder will ultimately end up having a designated role in
implementing the solution, the ability to articulate the role, scope, and
timeframe will be of utmost importance.
Complete
the “Stakeholder Analysis” spreadsheet and submit it to your instructor along
with a 500-word summary of your findings. In the summary, discuss the
following.
Summarize
stakeholder attitudes about the identified problem and support your summary
with specific data from your collection tool.
Summarize
stakeholder attitudes or experiences related to previously implemented problem
solutions and support your summary with specific data from your collection
tool.
Summarize
stakeholder ideas for potential solutions and support your summary with
specific data from your collection tool.
Who are
the stakeholders you will seek to act as sponsors to support you in the
implementation of a problem solution? Provide specific reasons why these
stakeholders are key to implementing a solution.
Who are
the stakeholders that will likely be directly affected by solving the problem?
Provide specific ways these stakeholders could be directly affected by solving
the problem.
Who are
the stakeholders who could pose potential roadblocks to solving the problem?
Provide specific reasons why these stakeholders could pose potential roadblocks
and what those roadblocks could be.
This
summary will be used as part of the Business Proposal Presentation in Topic 7
and the Final Business Proposal you submit in Topic 8.
APA
format is not required, but solid academic writing is expected.
PSC
495 Problem Solutions Matrix
Details:
The
purpose of this assignment is to review the root causes of the problem and all
of the previously tried and new solutions you researched to address the
problem. From that information, potential solutions should be ranked based upon
how well they meet the needs of the business and address the identified
problem. Once this process is completed, the best solution for solving the
problem within your organization can be selected.
Complete
the “Problem Solutions Matrix” spreadsheet using data and information you
collected through research and completion of the Stakeholder Analysis in Topics
2 and 3. Select the top three solutions for addressing the problem within your
organization. Be sure to consider the “Solutions Score” column number when
selecting the top three solutions. Additionally, you must also consider the
timeline for implementation, costs and benefits to key stakeholders and the
greater good, potential roadblocks to implementation, and how you will measure
and validate whether or not a solution is successful in addressing the problem.
All of this must be considered prior to selecting your final solution.
This
summary will be used as part of the Business Proposal Presentation in Topic 7
and the Final Business Proposal you submit in Topic 8.
Complete
the “Problem Solutions Matrix” spreadsheet according to the directions and
submit it to your instructor.
APA
format is not required, but solid academic writing is expected
PSC
495 Managing Organization Change
Details:
The
purpose of this assignment is to clearly articulate the specific strategies and
methods that will be utilized to manage the organizational changes associated
with implementing the problem solution you have selected.
Write
250-500 words that explain how you will address the following organizational
issues prior to implementing the problem solution you have selected.
Creating
employee buy-in (What’s in it for me?) to address the problem using your
solution.
Resources
(systems, technology, training, etc.) needed to implement the solution.
Methods
for addressing employee resistance to change.
This
summary will be used as part of the Business Proposal Presentation in Topic 7
and the Final Business Proposal you submit in Topic 8.
APA
format is required for essays only. Solid academic writing is always expected.
For all assignment delivery options, documentation of sources should be
presented using APA formatting guidelines, which can be found in the APA Style
Guide, located in the Student Success Center.
You are
required to submit this assignment to Turnitin. Please refer to the directions
in the Student Success Center.
PSC
495 Internal Business Proposal
Details:
The
purpose of this assignment is to draft an internal business proposal
presentation to share with organization personnel you would like to have
sponsor or support you in the implementation of the problem solution you have
suggested. You will do this by creating a PowerPoint presentation and filming
yourself giving the presentation. You will post the filmed presentation
to the YouTube website and provide the link to it the Main Forum so you can
receive feedback about your presentation from your peers and instructor.
Review
the stakeholder analysis you completed in Topic 3 to determine the key
stakeholders that will make up the audience for this presentation. Focus on
identifying decision makers that will have the power and resources to approve
the implementation of the solution. These are typically your supervisors and
key organization personnel.
Construct
a 5-10 slide PowerPoint presentation that addresses the following. Include
speaker notes for each slide.
Problem
and related research
Proposed
solution and related research
Details
for implementing the solution
Details
for evaluating the effectiveness of the solution
As part
of the presentation, you must include slides that provide text along with
visual representations of the data you have collected. The visuals should
include the three graphs or charts that you created from the data collected in
your research during Topic 2.
Once the
presentation is complete, you will film yourself pitching the idea to the
stakeholder audience. It is important that you dress for success and practice your
presentation prior to filming it. Assume you will be talking to organization
leadership not as a student, but as a change maker within the organization. In
the presentation, your job is to use the PowerPoint as a tool and visual
reference while you present the problem, your proposed solution, and
your plan for implementing the solution. The key to success is utilizing your
research and presentation skills to clearly articulate the information to these
key stakeholders while also identifying their specific call to action.
After
you have practiced your presentation, record it, and post it to the YouTube
website. You will post a link to the video in the Main Forum to receive
feedback from your peers. You will submit the completed PowerPoint presentation
and YouTube video link to your instructor for review and feedback.
Refer to
the resource “Creating Effective PowerPoint Presentations,” located in the
Student Success Center, for additional guidance on completing this assignment
in the appropriate style.
APA
format is required for essays only. Solid academic writing is always expected.
For all assignment delivery options, documentation of sources should be
presented using APA formatting guidelines, which can be found in the APA Style
Guide, located in the Student Success Center.
This
assignment uses a rubric. Please review the rubric prior to beginning the
assignment to become familiar with the expectations for successful completion.
PSC
495 Business Proposal Project Summary
Details:
The
purpose of this assignment is to begin drafting an internal business proposal
that outlines how you will implement the solution to the problem you have
identified in your organization.
There
are several parts to this assignment, and each part has been explained and
briefly outlined in the “Business Proposal Project Summary” document in the
Course Materials. That document should be used as a guide to assist you with
constructing key elements of the proposal. Word count guidelines are provided
for each section of the business proposal. For this assignment, you will
complete the Purpose Statement, Problem Statement, Data and Research Findings,
Proposed Solution, Stakeholder Analysis and Benefits, and Implementation
Methods sections of the Business Proposal. Much of this content has been
generated in the Topic 1-4 assignments, as noted below.
Purpose
Statement (100-250 words) provides clear statement of why the
business proposal is being made.
Problem
Statement (revised as needed from Topic 1 assignment feedback)
including specific data (statistics and numbers) related to how the problem
impacts the business. This part of the proposal should include the
graph/chart/data you collected in Part 1 of the Topic 2 assignment.
Data
and Research Findings (250-500 words) should include a
summary of what you learned from conducting research related to what has
already been done to address the organizational problem. This part of the
proposal should include the graph/chart/data you collected in Part 2 of the
Topic 2 assignment.
Proposed
Solution (250-500 words) should include a summary of the top three
problem solutions you considered to address the problem. In addition to
including the graph/chart/data you collected in Part 3 of the Topic 2 assignment,
this section should provide a succinct discussion of the pros and cons of
implementing each of the top three solutions being considered to address the
problem.
Stakeholder
Analysis and Benefits (500 words, revised as needed from
Topic 3 assignment feedback)
Implementation
Methods (250-500 words) summarize specific strategies that will
used to implement the problem solution including time and costs associated with
implementation.
It is
important to include specific data throughout the business proposal. Include
statistics that support the problem statement; can be used to establish and
track goals; relate to specifics of implementation, timing, and cost; and
illustrate stakeholder benefits. Keep in mind that the proposal is an internal
document that will be read by stakeholders within the organization where the
problem exists. Focus on this audience as you write. Within the Word document, include
subsection titles to organize content according to the categories listed above
to provide easy reference points for the reader.
APA
format is required for essays only. Solid academic writing is always expected.
For all assignment delivery options, documentation of sources should be
presented using APA formatting guidelines, which can be found in the APA Style
Guide, located in the Student Success Center.
This
assignment uses a rubric. Please review the rubric prior to beginning the
assignment to become familiar with the expectations for successful completion.
You are
required to submit this assignment to Turnitin. Please refer to the directions
in the Student Success Center.
PSC
495 Business Problem and Proposed Solution
Details:
The
purpose of this assignment is to explain how you will evaluate and measure the
success of the problem solution you intend to implement in the organization.
Write
250 words that explain how you will measure whether or not the solution is
successful in addressing the problem and meeting the needs of the business,
employees, and customers. Success can be measured using both qualitative and
quantitative methods.
This
summary will be used as part of the Business Proposal Presentation in Topic 7
and the Final Business Proposal you submit in Topic 8.
APA
format is not required, but solid academic writing is expected.
You are
not required to submit this assignment to Turnitin.
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